Speakers

Clarence “Buck” Chaffee

President & CEO, The Caviart Group

Mr. Chaffee is a leading expert in the design and implementation of advanced item types and simulations in testing with more than 25 year of senior level experience in certification and testing.  He is a founding principal of Atvantus, LLC - a joint venture of major testing and software development companies formed to create cutting-edge technology for testing.  He also serves as the President of The Caviart Group, a certification and testing consulting company that specializes in advanced test development.

In the 1980’s, Mr. Chaffee directed the research and design for the computer-administered architect registration examination – the first national licensure exam to include computer simulations.  Since then, he has designed and developed simulations and hands-on performance tests for certification programs in a variety of fields including landscape design, contracting, nursing, engineering technology and medical imaging.

In addition, Mr. Chaffee has managed the implementation of major computer-based testing programs encompassing more than 160 countries and delivering tests in 17 languages around the world; designed candidate registration and management systems for certification programs administering 400,000 tests a year; and co-authored a state-of-the-art, Internet-based item authoring, item banking and test delivery system. 

Mr. Chaffee’s experience also includes 16 years as the CEO of a not-for-profit credentialing agency and five years as the founder and President of an Internet-based distance education company.
Mr. Chaffee holds a professional degree in architecture from Virginia Polytechnic Institute and State University.  He is a licensed architect, NCARB Certified and an honorary member of the American Society of Landscape Architects.  He is also a member of the American Society of Association Executives and the National Organization for Competency Assurance.  He presently serves as the chairman of the steering committee for the Certification Networking Group in Washington, D.C.

Dwayne L. Cook

Cook is Practice Leader of the Mid-Atlantic Practice of Tatum, LLC.

Cook specializes in finance, accounting, mergers and acquisitions, sales management and operations.  During his career his professional experience includes working for both consulting and professional services firms, public corporations and a private equity company.
As Practice Leader Cook is currently building the practice driving aggressive business development activity, developing a technically strong Accounting and Financial Services team and assisting in driving key thought leadership in the MidAtlantic practice.  Focus areas include restructuring, not-for-profit, government contracting and biotechnology.
As a consultant Cook consulted and lectured internationally regarding the impact of US GAAP and International Financial Reporting Standards on an entity’s reported financial results.  Areas of expertise include SEC, revenue recognition, business combinations, financial instruments and valuation, structured finance, debt and equity.  The industries covered include hedge funds, finance companies, private equity, manufacturing, retail and banking.  As EVP and Chief Financial Officer of Charter One Mortgage Cook developed, integrated and managed superior finance and accounting functions post acquisition for parent, Charter One Financial, by focusing on strategic initiatives identified by the parent company including analyzing complex accounting standards and communicating the impact of those standards to executive management, measuring and communicating key performance metrics to business line managers, the Board of Directors for improved performance.  Cook’s breadth of experience includes managing sales and operations for Fidelity Funding and Title, First Independence Mortgage Corporation and Charter One Mortgage.  His excellent communication skills and leadership were evidenced by rapid advancement and promotions to executive management. He led the recruitment, training and retention of seasoned sales professionals supporting growth initiatives.  Cook introduced a joint-venture sales program with builders and real estate sales companies and led the creation of a captive reinsurance subsidiary that increased revenues by more than $1 million annually. 

Cook began his career as an accountant in Dallas, Texas with KPMG.  Cook worked and an accountant, auditor and consultant for financial services, manufacturing and retail clients during his tenure with KPMG and departed as a Senior Manager.

Cook received his Bachelors of Business Administration degree from Abilene Christian University in Abilene, Texas.

Larry Fisher

Fisher is a Partner in the Washington, D.C./Mid-Atlantic practice of Tatum, LLC.

During the last 20 years of Fisher’s career, he has served as a CFO/Senior Financial Executive at Not-For-Profit (NFP) organizations. The range of these organizations includes association, foundation, for-profit subsidiary and labor union entities. Fisher has initiated and directed the installation of enhanced general ledger applications, budgetary tools and accounting productivity tools. The products and services of these NFP organizations include traditional activities such as publications, education and meetings to professional certification programs. His labor union experience includes creating an integrated LM-2 reporting system.

Fisher’s special strengths in the NFP sector are in member databases, and endorsement and revenue producing programs. His early private sector career experience in the information services industry and marketing management positions provide Fisher with skills in these areas.

He began his career with Ernst & Young and subsequently held both senior financial and marketing positions with information services companies. His management responsibilities have also included internal information technology, human resource and administrative departments.

Fisher holds a Bachelor of Arts from Ohio Wesleyan University and a Master of Arts from Wayne State University.

Jeffrey Horn

The Business Development Group, Inc.

For 20 years, Jeffrey Horn was a consultant and a partner with Towers Perrin—the management-consulting firm. He was the firm’s global practice leader for communication consulting, as well as a co-leader of the firm’s brand consulting initiative — focused on internal brand alignment — helping clients deliver their brand promise to the marketplace through their employees. He has provided brand and/or communication consulting support to Allianz SE, Allianz Global Investors, CUNA Mutual, Goldman Sachs, Guidant, Pacific Gas & Electric, Gen Re, Munich Re, Philip Morris, SC Johnson, ITT, ING, Walt Disney World, JPMorgan Chase, KN Energy, IBM, IMA, Mellon, Morgan Stanley, Pfizer, Royal Bank of Canada, Sheetz, Toys ‘R Us and many other major employers.

In 1992, Mr. Horn launched The Business Development Group (BDG) working with professional service firms and other organizations throughout the world. The focus of the work involved helping firms improve their revenue growth through improved business development strategies and enhancing the line of sight between his clients’ workforce and the needs of the marketplace. This included leadership coaching and team business development workout sessions based on face-to-face individual interviews with 1,100 senior executive buyers of professional services throughout the world. Over 100 law firms, consulting firms, accounting firms and executive search firms have used the services of Mr. Horn and The Business Development Group.

Prior to forming the Business Development Group, Mr. Horn spent four years serving as the Chief Marketing Officer for Mercer, a division of Marsh McLennan, defining and communicating the internal and external brand for that firm. He was also one of 100 Managing Directors of that firm.

In addition to Mercer, Mr. Horn was also a Managing Director of Interbrand and defined and led that firm’s Customer Experience Consulting Practice.

A graduate of the University of California at Davis, Mr. Horn earned an M.A. in Communications from California State University. Mr. Horn graduated from the Yale Management Program.

Mr. Horn was a member of the Board of Directors of InfoBeat, an Internet media company with three million subscribers, and served as the Chairman of the Compensation Committee of the Board. InfoBeat went public in 1999 and was acquired. He was also on the Board of Directors of Design & Image, a graphic design firm formerly on the Inc. 500 list. Mr. Horn is a past president of the Dallas IABC and winner of that city’s Communicator of the Year award.

He is a frequent speaker at conferences and has spoken at gatherings of the Conference Board, IQPC, ALI, IABC, PRSA, NIRA, NALFMA, IFEBP, SHRM, AMA, ACA and the AAM. Mr. Horn has taught classes at Stanford, University of California and NYU.

John Kittredge

John Kittredge is Managing Partner of CEO Performance Inc., consultants in business performance management, and Practice Leader - Process Improvement and Management with Focused Management Inc., consultants in professional education and certification programs.

Forty years of business management and of senior consulting practice, including not-for-profit clients, have honed his understanding of the links between process and performance in strategic and operational contexts.

John has developed a model performance framework for credentialing organizations that effectively links business planning and execution with performance management and improvement. 

Christine Niero

Dr. Niero is the Vice President, Professional Certification and Client Development, and heads the Washington D.C. office for Professional Testing, Inc. Dr. Niero is a senior executive who brings over twenty years of experience in credentialing and non-profit management with a record of highly successful client outcomes. Dr. Niero has demonstrated skills and expertise in developing and implementing viable credentialing programs, policy development, establishing operational and governance structures, optimizing management functions, leadership development, strategic planning, standard setting and accreditation. Dr. Niero is an astute team builder, skilled leader and facilitator with the ability to bring together diverse perspectives.  

Dr. Niero has directed certification programs national in scope and at entry and advanced/specialty levels. Her expertise in credentialing and management has enabled certification programs to sustain significant growth and earn industry recognition. Dr. Niero’s experiences also include representing certification at the level of federal policy and governance, as well as at the state level of recognizing and utilizing professional certification programs. Dr. Niero participated in the recent pilot project launching the new accreditation standards for certificate programs, ASTM E 2659 – 09 Standard Practice for Certificate Program, adopted by the American National Standards Institute (ANSI).  Dr. Niero served as the primary liaison to a pilot  certificate program which was one of the first to achieve accreditation by ANSI under the ASTM E 2659 standard.

A recognized leader, Dr. Niero frequently provides presentations on the topic of certification, and has presented at major industry meetings such as the Association of Test Publishers, (ATP), the National Organization for Competency Assurance (NOCA), the Council on Licensure Enforcement and Regulation (CLEAR), the American Society for Association Executives (ASAE), and the Metropolitan DC area Certification Networking Group.

Dr. Niero serves as the Vice Chair of the Personnel Certification Accreditation Committee (PCAC) for the American National Standards Institute (ANSI) world standard for personnel certification, ISO/IEC 17024. Dr. Niero is well versed in the development and implementation of accreditation standards and the establishment of best certification practices for credentialing boards. Dr. Niero is a public member on the Board of Directors for the International Society of Pharmaceutical Engineers, Professional Certification Committee. Dr. Niero currently serves as Vice Chair of the Conference Committee for the Association of Test Publishers (ATP). She is a member of the ASAE Consultants Section Council and past member of the ASAE Professional Development Committee, and the former Chair of the Steering Committee of the Metropolitan D.C. Certification Networking Group. Dr. Niero served as an officer on the Board of Directors of the National Organization for Competency Assurance (NOCA) and chaired the Task Force on Recognition for the Association of Specialized and Professional Accreditors, which recognizes specialized accrediting agencies.

Larry Lynch

Larry Lynch, president and CEO of Environmetal Health Testing (EHT) and its partner company, Environmental Association Management Partners (EAMP) is a 30 year veteran of the business and trade/professional association world.

Prior to joining EHT and launching the association management company Larry served as the director of the renown Disney Institute where he and his team assisted companies from the Fortune 50 to start-up businesses in applying the Disney leadership, management and customer service principles to their own companies and organizations.

Having implemented those same standards to his own business partner, Environmental Health Testing, he proved that the results are real after EHT was named in both 2008 and 2009 to the INC 5000 – making it among the fastest growing small businesses in America.

In addition to his success in the business world, Larry has been a leader in trade and professional association management.  Prior to joining EHT and founding EAMP, Larry served as Executive Director of the Florida Veterinary Medical Association, Foundation Director of the Pennsylvania Institute of CPAs and the Managing Director of the North American Packaging Association.

He active in a wide variety of certification-related organizations including the Association of Test Publishers, Institute for Certification Excellence and the Conference for Food Protection.  Larry is also an accreditation assessor for the American National Standard Institute where he assesses applicants seeking accreditation under the new American National Standard ASTM E2659-09, Standard Practice for Certificate Programs.

In 2002 Larry was recognized as a Fellow by the American Society of Association Executives, one of less than 200 individual recognized within an organization of over 23,000 members.  Locally, he has been named Rotarian of the Month 5 times since joining the Dr. Phillips (Orlando) Rotary Club where he will serve as president in 2011-2012.

Larry, a graduate of Rutgers University, resides in Orlando, FL. with his family.

Paul Sharman

Paul is Managing Director of Global Professional Skills Inc. (GPS). GPS designs, implements and manages education, globalization and certification services for professional associations that publish tests. His role is to develop new client relationships and he is a senior consultant.

During his more than 25 years of experience as a business leader, consultant and association executive Paul has become well recognized around the globe. From 2003 to 2008 Paul led the New Jersey based Institute of Management Accountants (IMA) as its President and CEO. During his tenure Paul spear-headed major improvement initiatives such as strategy formulation, rebranding, IT upgrades, certification strategy/content & structure review, and international expansion. He traveled across the US visiting member constituents and worked extensively in building the IMA global presence in China, the Middle East and India, and to advance the association’s visibility with international agencies and corporations.

Prior to his association leadership, Paul seized a business need he saw for supporting organizations in a systematic approach to performance improvement. In 1988 he launched a consulting company that is still successful today. In this role Paul worked across a wide range of industries and countries around the world including Canada, the USA, South America and Europe.

As an engaging speaker and well published author, Paul brings to GPS a wealth of insight, practical experience and connections. Paul also brings his many years of experience as an association member.